Prevention and early awareness are important to maintain health! MedConsult is a multiple-use health voucher offering medical consultations and dental services for members aged 1 year old and above. Once registered, members can access face-to-face consultations, telemedicine, dental consultations and select dental services.
MedConsult benefits include:
- Four (4) face-to-face medical consultations with IHC-accredited health specialists
- Unlimited access to telemedicine or over-the-phone consultation for one (1) year through Doctor Anywhere
- Unlimited dental consultation through IHC’s Dental Network
- Dental Services such as
- Oral hygiene instruction
- One (1) Oral Prophylaxis per year
- Annual dental examination
- Unlimited Temporary Fillings
- Three (3) surfaces Amalgam Filling or two (2) surfaces Light Cure Fillings
- Re-cementation of jacket crown inlays and onlays
- Unlimited Simple Tooth extraction
- Adjustment of Dentures
- Orthodontic Consultation
- Aesthetic Dental Consultation
- Treatment of dental-related pain (excluding cost of prescribed medicines)
- Relief and/or prescription for acute dental pain
- Treatment for lesions, wounds and burns
- Emergency desensitization of hypersensitive teeth
Fertility and pregnancy-related cases, aesthetic-related cases, ENT procedures, ophthalmology procedures and endoscopic procedures, and those related to all forms of behavioural disorders, developmental or psychiatric disorder, whether acquired or congenital, will not be covered..
| How to buyTo purchase, please click here, and use Referral code: AQA6NOYou will be taken to iCare ecommerce website Open an accountFollow the easy steps to choose preferred productsClick product, add to cart, change quantity as desiredWhen done adding to cart, proceed to checkoutWhen asked for referral code, use AQA6NOProceed to paymentAfter payment, pls send screenshot of confirmation to sales@icare.net.phFor companies & those who prefer to pay in check, choose “Check” as payment method.Then email us at sales@icare.net.ph the ff info: Purchaser name: Email address: Contact number: Complete billing address: Prepaid Plan Type: Quantity:We will then send you a Billing with Reference No. along with instructions how to pay.If you are having difficulty, you may choose to send us email to sales@icare.net.ph and we will do the purchasing for you and send you payment instructions. Purchaser name: Email address: Contact number: Complete billing address: Prepaid Plan Type: Quantity:For assistance: 09178192590 or email us at sales@icare.net.phClick here to proceed to buy | What is the Referral Code: AQA6NO?When you decide to buy, you will be taken to the ecommerce website of iCare where you will choose the products and pay. This is a secure portal and your payments will be made through the official payment channels of iCare, and not to us or to any other 3rd party. You will be issued official Invoice & OR of iCare. This ensures that your transactions are secure and legitimate and you are paying to a legitimate company, not to any 3rd party who may not even be connected to iCare.As an Accredited Sales Partner, iCare provides us with a small token for every referral. This small tokens are used to maintain this website. This enables us to dessiminate the benefits and advantages of iCare products to a wider audience which would otherwise be unavailable or would have limited exposure.By using the referral code AQA6NO, your are assured of a secure & legitimate transaction allowing you to enjoy the amazing benefits of iCare Prepaid products, and at the same time you also help our fellow Filipinos gain access and also enjoy affordable health care.To know more about us click hereClick here to proceed to buyThank you for your support! |
What does MedConsult Adults offer? It gives you up to four (4) sessions of outpatient face-to-face medical consultations, unlimited telemedicine access, and unlimited dental consultation services for 12 months from IHC’s nationwide network of accredited medical specialists and dentists.
Who can qualify to get MedConsult Adults? Adults, 18 to 64 years old, can get MedConsult Adults and register as a Member. Once purchased, registration must be done online at www.insularhealthcare.com.ph/registerproduct.
Can I use it when I am hospitalized? No. The consultation health voucher is only for an outpatient consultation.
Is it transferable? The MedConsult Adults health voucher is not transferable once successfully registered. The registered name will be the recognized IHC Member.
When can I avail the consultation service? From the day you register (“registration date”), you may avail of consultation services will be activated after three (3) calendar days. Your health voucher is valid for 12 months or up until used. Example: Registration date is Day 0. If you register on August 1, the activation date will be on August 5, and you can already avail of consultation services. It will then be valid from August 5, 2018 to August 4, 2019.
What is the procedure for availment of the consultation services? For face-to-face medical consultations, set an appointment with the doctor via phone call prior to the day of your visit to make sure that he will be holding his clinic on the day you desire to have your consultation and to ensure that you will be accommodated. You have to present a Letter of Authorization (LOA), personalized membership health voucher and one (1) valid ID to the doctor on the day of availment.Note that the consultation must be availed within the LOA validity period, which is with three (3) calendar days starting from day of issuance, and must be provided by the doctor indicated in the LOA.For telemedicine, request a consultation by texting the number +63 947 837 3200 with the following details: IHC membership ID and full name. A medical professional will reach out to you through a call for the consultation
How do I get an LOA? Here are the steps to get an LOA for face-to-face medical consultations: Step 1: Call and check doctor’s availability here. Step 2: Upon confirmation of appointment, go to hospital/clinic where you will avail of services and present your voucher with valid ID. Step 3: Hospital/clinic staff will ask for IHC’s approval then issue LOA.
Can I avail of medical services without an LOA? No. You cannot avail of the consultation service without an LOA. The LOA is the document that would inform the doctor that you have been authorized by IHC to have a consultation service.
Do I need to generate an LOA every time I will avail of a consultation service? Yes. A new LOA should be downloaded for every consultation service. The approval code indicated on the LOA signifies that IHC allows you to have the consultation service.
Is there a limit on how many consultations I can avail within a day? There is no limit on how many consultations you can avail in a day. You just need to generate separate LOAs for each consultation services you would need.
Can I avail of any consultation service? You can avail of consultation services with IHC-accredited general physicians, family medicine specialists, internal medicine specialists (with subspecialties in cardiology, gastroenterology, pulmonology, endocrinology, infectious medicine, nephrology, urology, rheumatology, oncology, hematology, and allergology), general surgeons, orthopedic doctors, and rehabilitation medicine specialists. You can find the list of IHC-accredited specialists here
What is the procedure I need to follow for dental consultations? Here are the steps to avail of dental services: Step 1: Call and check dental clinic schedule here. Step 2: Upon confirmation of appointment, go to clinic where you will avail of services and present your voucher with valid ID. Step 3: Hospital/clinic staff will ask for IHC’s approval then issue LOA.
Can I also request for other services such as example laboratory examinations, etc.? The consultation health voucher covers only the consultation fee. Other services will not be paid for by IHC.
Do I need to pay any additional amount to the doctor if I just requested for consultation services? No, IHC will already take care of the consultation fee. You should not pay any excess charges relating to the consultation service.
Can I enroll a health voucher for someone else as my gift to that person? Yes, as long as you know the personal data of the individual to be enrolled. We have ER Care prepaid health vouchers that can be given as gifts to your loved ones. The data required for registration are as follows: a. Full name b. Birth date c. Home address d. Email address e. Mobile number
- What does MedConsult Kids offer? It gives you up to four (4) sessions of outpatient face-to-face medical consultations, unlimited telemedicine access, and unlimited dental consultation services for 12 months from IHC’s nationwide network of accredited medical specialists and dentists.
- Who can qualify to get MedConsult Kids? Children, 1 to 17 years old, can get MedConsult Kids and register as a Member. Once purchased, registration must be done online at www.insularhealthcare.com.ph/registerproduct.
- Can I use it when I am hospitalized? No. The consultation health voucher is only for an outpatient consultation.
- Is it transferable? The MedConsult Kids health voucher is not transferable once successfully registered. The registered name will be the recognized IHC Member.
- When can I avail the consultation service? From the day you register (“registration date”), you may avail of consultation services will be activated after three (3) calendar days. Your health voucher is valid for 12 months or up until used. Example: Registration date is Day 0. If you register on August 1, the activation date will be on August 5, and you can already avail of consultation services. It will then be valid from August 5, 2018 to August 4, 2019.
- What is the procedure for availment of the consultation services? For face-to-face medical consultations, set an appointment with the doctor via phone call prior to the day of your visit to make sure that he will be holding his clinic on the day you desire to have your consultation and to ensure that you will be accommodated. You have to present a Letter of Authorization (LOA), personalized membership health voucher and one (1) valid ID to the doctor on the day of availment.Note that the consultation must be availed within the LOA validity period, which is with three (3) calendar days starting from day of issuance, and must be provided by the doctor indicated in the LOA.For telemedicine, request a consultation by texting the number +63 947 837 3200 with the following details: IHC membership ID and full name. A medical professional will reach out to you through a call for the consultation
- How do I get an LOA? Here are the steps to get an LOA for face-to-face medical consultations: Step 1: Call and check doctor’s availability here. Step 2: Upon confirmation of appointment, go to hospital/clinic where you will avail of services and present your voucher with valid ID. Step 3: Hospital/clinic staff will ask for IHC’s approval then issue LOA.
- Can I avail of medical services without an LOA? No. You cannot avail of the consultation service without an LOA. The LOA is the document that would inform the doctor that you have been authorized by IHC to have a consultation service.
- Do I need to generate an LOA every time I will avail of a consultation service? Yes. A new LOA should be downloaded for every consultation service. The approval code indicated on the LOA signifies that IHC allows you to have the consultation service.
- Is there a limit on how many consultations I can avail within a day? There is no limit on how many consultations you can avail in a day. You just need to generate separate LOAs for each consultation services you would need.
- Can I avail of any consultation service? You can avail of consultation services with IHC-accredited pediatricians. You can find the list of IHC-accredited pediatricians here
- What is the procedure I need to follow for dental consultations? Here are the steps to avail of dental services: Step 1: Call and check dental clinic schedule here. Step 2: Upon confirmation of appointment, go to clinic where you will avail of services and present your voucher with valid ID. Step 3: Hospital/clinic staff will ask for IHC’s approval then issue LOA.
- Can I also request for other services such as example laboratory examinations, etc.? The consultation health voucher covers only the consultation fee. Other services will not be paid for by IHC.
- Do I need to pay any additional amount to the doctor if I just requested for consultation services? No, IHC will already take care of the consultation fee. You should not pay any excess charges relating to the consultation service.
- Can I enroll a health voucher for someone else as my gift to that person? Yes, as long as you know the personal data of the individual to be enrolled. We have ER Care prepaid health vouchers that can be given as gifts to your loved ones. The data required for registration are as follows: a. Full name b. Birth date c. Home address d. Email address e. Mobile number
- What does MedConsult Seniors offer? It gives you up to four (4) sessions of outpatient face-to-face medical consultations, unlimited telemedicine access, and unlimited dental consultation services for 12 months from IHC’s nationwide network of accredited medical specialists and dentists.
- Who can qualify to get MedConsult Seniors? Seniors, 65 years old and above, can get MedConsult Seniors and register as a Member. Once purchased, registration must be done online at www.insularhealthcare.com.ph/registerproduct.
- Can I use it when I am hospitalized? No. The consultation health voucher is only for an outpatient consultation.
- Is it transferable? The MedConsult Seniors health voucher is not transferable once successfully registered. The registered name will be the recognized IHC Member.
- When can I avail the consultation service? From the day you register (“registration date”), you may avail of consultation services will be activated after three (3) calendar days. Your health voucher is valid for 12 months or up until used. Example: Registration date is Day 0. If you register on August 1, the activation date will be on August 5, and you can already avail of consultation services. It will then be valid from August 5, 2018 to August 4, 2019.
- What is the procedure for availment of the consultation services? For face-to-face medical consultations, set an appointment with the doctor via phone call prior to the day of your visit to make sure that he will be holding his clinic on the day you desire to have your consultation and to ensure that you will be accommodated. You have to present a Letter of Authorization (LOA), personalized membership health voucher and one (1) valid ID to the doctor on the day of availment.Note that the consultation must be availed within the LOA validity period, which is with three (3) calendar days starting from day of issuance, and must be provided by the doctor indicated in the LOA.For telemedicine, request a consultation by texting the number +63 947 837 3200 with the following details: IHC membership ID and full name. A medical professional will reach out to you through a call for the consultationc
- How do I get an LOA? Here are the steps to get an LOA for face-to-face medical consultations: Step 1: Call and check doctor’s availability here. Step 2: Upon confirmation of appointment, go to hospital/clinic where you will avail of services and present your voucher with valid ID. Step 3: Hospital/clinic staff will ask for IHC’s approval then issue LOA.
- Can I avail of medical services without an LOA? No. You cannot avail of the consultation service without an LOA. The LOA is the document that would inform the doctor that you have been authorized by IHC to have a consultation service.
- Do I need to generate an LOA every time I will avail of a consultation service? Yes. A new LOA should be requested for every consultation service. The approval code indicated on the LOA signifies that IHC allows you to have the consultation service.
- Is there a limit on how many consultations I can avail within a day? There is no limit on how many consultations you can avail in a day. You just need to generate separate LOAs for each consultation services you would need.
- Can I avail of any consultation service? You can avail of consultation services with IHC-accredited general physicians, family medicine specialists, internal medicine specialists (with subspecialties in cardiology, gastroenterology, pulmonology, endocrinology, infectious medicine, nephrology, urology, rheumatology, oncology, hematology, and allergology), general surgeons, orthopedic doctors, ENT specialists, geriatricians, and rehabilitation medicine specialists. You can find the list of IHC-accredited specialists here
- What is the procedure I need to follow for dental consultations? Here are the steps to avail of dental services: Step 1: Call and check dental clinic schedule here. Step 2: Upon confirmation of appointment, go to clinic where you will avail of services and present your voucher with valid ID. Step 3: Hospital/clinic staff will ask for IHC’s approval then issue LOA.
- Can I also request for other services such as example laboratory examinations, etc.? The consultation health voucher covers only the consultation fee. Other services will not be paid for by IHC.
- Do I need to pay any additional amount to the doctor if I just requested for consultation services? No, IHC will already take care of the consultation fee. You should not pay any excess charges relating to the consultation service.
- Can I enroll a health voucher for someone else as my gift to that person? Yes, as long as you know the personal data of the individual to be enrolled. We have ER Care prepaid health vouchers that can be given as gifts to your loved ones. The data required for registration are as follows: a. Full name b. Birth date c. Home address d. Email address e. Mobile number
MedConsult variant you can choose from:
| Age | Included Specialists | Price |
| 1-17 Years Old | Pediatricians | Php 3,000.00 |
| 18-64 Years Old | General physicians, family medicine specialists, internal medicine specialists (with subspecialties in cardiology, gastroenterology, pulmonology, endocrinology, infectious medicine, nephrology, urology, rheumatology, oncology, hematology, and allergology), general surgeons, orthopedic doctors, ENT, and rehabilitation medicine specialists | Php 2,500.00 |
| 65 Years Old and Above | General physicians, family medicine specialists, internal medicine specialists (with subspecialties in cardiology, gastroenterology, pulmonology, endocrinology, infectious medicine, nephrology, urology, rheumatology, oncology, hematology, and allergology), general surgeons, orthopedic doctors, ENT specialists, geriatricians and rehabilitation medicine specialists. | Php 3,500.00 |
Build the right plan for you
Choose the age bracket of the insured individual(s) *
- MedConsult Kids
(1 to 17 years old)
3,000.00 (Php) - MedConsult Adults
(18 to 64 years old)
2,500.00 (Php) - MedConsult Seniors
(65 years old and up)
3,500.00 (Php
Return, Replacement and Refund Policy
This policy is created to narrate return procedures of IHC prepaid healthcare products and to provide refund process for said returned products.
GENERAL GUIDELINES
- This policy applies to IHC products namely: ER Care Basic, ER Care Booster, ER Care All-In, and MedConsult.
- This policy allows the return of the product and refund of fees paid, subject to a handling fee of Php 400.00 per product.
- The refund will always be paid in Philippine Pesos. The refund will be based on the actual amount received by us and all refunds will be processed and paid out in the same manner that it was paid to Insular Health Care. That is, if the product was purchased with a credit card, the refund will be credited to the credit card with the same card number. Insular Health Care reserves the right to require documentation and proof that will prevent the fraudulent return of the product.
- Return is possible only if the product is not yet registered to any person. Once the product has been registered to a person, it cannot be returned. The person who has been registered under the product will continue to be covered subject to the Health Care Agreement governing the ER Care and MedConsult Series.
- The return and refund of any product that has not yet been registered must be done by the Purchaser himself/herself. Please refer to the procedures below on how to return a product and request for a refund and their documentary requirements.
- The return of the product must be requested within the period shown below. Beyond these periods, the product is no longer eligible for return and refund or replacement.
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- Fourteen (14) calendar days from purchase date for units sold through the e-commerce site of IHC
- Seven (7) calendar days from the purchase date for items sold through IHC agents, brokers and other accredited partner platforms.
PROCEDURES
Return
- The Purchaser must send an email to returns@insularhealthcare.com.ph to request for the return of a product. The request must include the following information and documentation:
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- Complete Name of the Purchaser
- Contact number, email address and mailing address of the Purchaser
- The reason for the return
- Request for a replacement product and/or refund
- Proof of purchase which may include the confirmation email sent by IHC
- Photocopy of two (2) valid government-issued ID of the Purchaser
- If IHC issued an Official Receipt, the image of it must also be presented. Please note that if we agree to the return of a product, the original Official Receipt must be returned to IHC prior to the implementation of the replacement or refund.
- IHC shall acknowledge the receipt of the request for a return of the product through email.
- IHC shall conduct an evaluation and within two (2) working days of receipt of the complete request for a return of the product, IHC shall advise the customer on the decision of the request for the return of the product. Detailed computation and instructions on the return, replacement and refund will also be provided.
Replacement and Refund
- A replacement handling fee of Php400.00 per product shall apply.
- The replacement handling fee or refund handling fee shall be deducted from the amount paid.
- If you want a replacement product, we shall offset the amount due from the product being returned against the cost of the replacement product.
- If the replacement product’s price is higher than the product being returned, less the replacement handling fee, the difference will be settled by the Purchaser before IHC issues the replacement product to him/her.
- If you want a refund, please allow 20 working days to prepare your refund.
- The refund will be based on the actual amount paid and all refunds will be processed and paid out in the same manner that it was paid to Insular Health Care. That is, if the product was purchased with a credit card, the refund will be credited to the credit card with the same card number. Insular Health Care reserves the right to require documentation and proof that will prevent the fraudulent return of the product.
- If payment was by means other than by credit or debit card, refund shall be given in the form of a company check paid to the Purchaser and sent via courier to the Purchaser’s mailing address. IHC shall not issue any refunds in cash, regardless of the amount.
- Notwithstanding #8 above, if an Official Receipt was issued, the check will be paid to the same name as shown on the receipt.